1. Guest Cancellation
- More than 48 hours before departure: 100% refund, excluding applicable bank or payment-processing fees.
- 24-48 hours before departure: 50% refund.
- Less than 24 hours before departure: no refund.
- No-show or late arrival: no refund.
2. Last-Minute Bookings
Bookings made within 24 hours of departure, including same-day and last-minute bookings, are final and non-refundable once confirmed.
Once confirmed, your seat is reserved and operational arrangements begin, including boat, crew, equipment, meals, and other trip preparations.
If you cannot attend, you may request to transfer your booking to another person before departure, subject to our approval.
3. Booking Changes
- Changes requested more than 24 hours before departure may be made free of charge, subject to availability.
- Changes requested within 24 hours are not guaranteed and may be treated as a cancellation.
4. Cancellation by Maldives Underwater Life
We may cancel or reschedule for the following reasons:
- Unsafe weather or sea conditions
- Government restrictions
- Mechanical or operational issues
- Any situation affecting guest or crew safety
- If we cancel, guests may reschedule to an available date or receive a 100% refund.
5. Marine Wildlife Sightings
Excursions take place in the natural ocean environment. Dolphins, nurse sharks, whale sharks, manta rays, turtles, and other wildlife cannot be guaranteed. No refund is provided when a particular animal is not sighted.
6. Weather & Sea Conditions
Trips may continue during light rain or changing weather when our team determines that conditions remain safe. A guest choosing not to participate while the trip operates normally remains subject to the standard cancellation policy.
7. Refund Processing
Approved refunds are returned through the original payment method whenever possible. Bank, card, currency-conversion, or payment-platform processing times and fees may apply.
By confirming and paying for a booking, the guest acknowledges and accepts this policy.